Terms of Use

1. Provider and company identity

Provider: Svenochelly AB

Contact: info@svenskly.se

Full company details are available on /company/.

2. Service model and scope

Svenskly is a language-learning service with free web access, including current Pro-labelled areas in the browser. Supported iOS and Android app versions may offer Pro as one-time mobile-app upgrades, not recurring subscriptions.

iOS Pro is sold through Apple's in-app purchase flow. Android Pro is sold through Google Play. Purchases are not shared or transferred between iOS and Android, and unlock the Pro-labelled areas available in the relevant supported mobile-app version at the time of use.

3. Prices, billing channels, and delivery

The applicable price for Pro is the price shown in the relevant Apple App Store or Google Play purchase flow for your region, currency, and platform at the time of purchase.

Purchases are processed through the relevant app marketplace under that billing channel's checkout terms, payment methods, and technical rules. Svenochelly AB does not run a direct web checkout for Pro at launch and does not receive your raw card details from these native checkout flows.

No web purchase is needed for browser access. Digital delivery begins immediately after purchase confirmation when Pro access is unlocked in the relevant mobile app.

4. Restore, refunds, and withdrawal rights

Restore is available through supported Apple App Store or Google Play restore mechanisms built into the app. Restored access may require the same store account, platform family, network access, and a supported app version.

Refund requests must normally be made through the billing channel that processed the purchase unless mandatory law requires another route. For Apple-billed purchases, the normal starting point is reportaproblem.apple.com. For Google Play-billed purchases, the normal starting point is Google Play refund help. Contact us through info@svenskly.se if you need help identifying the correct refund route or if you were charged but Pro did not unlock properly.

Under EU/Swedish distance-selling rules, digital content purchases may have a 14-day withdrawal baseline unless an exception applies. Where mandatory law allows, completing a Pro purchase requests immediate digital delivery and acknowledges that withdrawal rights may be lost once supply begins. Mandatory rights for non-conforming digital content or services remain unaffected.

If a withdrawal right applies, you can notify us clearly by email or use the standard withdrawal form at https://svenskly.se/withdrawal-form.

5. Eligibility (16+) and acceptance

You must be at least 16 years old. Use requires explicit acceptance of these terms and the Privacy Policy. The app stores a local acceptance record.

6. Acceptable use and suspension

You may not misuse the service, attempt unauthorized access, or interfere with security. We may limit or suspend access when required for security, abuse prevention, legal compliance, infrastructure protection, or store-policy compliance.

7. Intellectual property and license

Unless stated otherwise, service content and software are owned by Svenochelly AB or licensors. You receive a limited, revocable, non-exclusive, non-transferable license for personal, non-commercial learning use.

8. Service availability and modifications

Features may be added, changed, or removed. Availability is best-effort and no SLA applies.

A one-time Pro purchase does not create a perpetual availability guarantee for every feature, operating-system version, or platform version. Mandatory consumer-right remedies for non-conforming digital content remain unaffected.

9. Mandatory consumer rights remain unaffected

Nothing in these terms limits rights that cannot be waived under mandatory consumer law. If a clause conflicts with mandatory law, mandatory law prevails.

10. Disclaimer and limitation of liability

The service is provided "as is" and "as available" to the extent permitted by law. To the maximum extent permitted by law, Svenochelly AB is not liable for indirect or consequential losses. Aggregate liability is limited to the higher of SEK 1,000 or amounts paid in the previous 12 months.

11. Contact and user messages

Contact us through info@svenskly.se for support, billing questions, legal notices, or privacy requests. Do not send sensitive personal data, special category data, or third-party personal data unless clearly necessary for your request.

If you have a complaint, contact info@svenskly.se first so we can try to resolve it directly. If you are a consumer and we do not resolve the complaint, you may contact Allmänna reklamationsnämnden (ARN) at arn.se. Mandatory consumer rights and complaint routes under applicable law remain unaffected.

12. Changes to these terms

We may update these terms when legal, security, operational, or product conditions change. Updated terms apply from the effective date on this page.

13. Governing law and disputes

These terms are governed by Swedish law. Disputes are handled by the competent Swedish court unless mandatory consumer rules require another forum or complaint route.